Policies

Welcome to Antlers & Anchors Rentals (LLC) and thank you for being our guest. Our goal is to provide a clean, safe, and enjoyable environment to stay in while keeping our pricing affordable. We realize that you have choices and we want to make your stay with us a memorable experience so that you will stay with us again and recommend us to your friends and family. We ask that you respect your neighbors and maintain noise levels to acceptable limits. We have a maintenance team available for emergencies and help during your stay at your cabin. By making your reservation, you agree to abide by the policies outlined in the confirmation email sent by us. We ask that you read these policies prior to your arrival. Relax and enjoy your stay!

Guest Privacy Policy: We respect and are committed to protecting your privacy. Registered guests who may have other guests staying or visiting them are responsible for providing driving directions and entry codes. Antlers & Anchors Rentals will not provide this information to anyone other than the person/persons listed on the reservation. We will also not confirm the names of the registered guest to anyone other than the person who is listed on the reservation.

Forms of Payment: Forms of payment accepted are a valid credit card, Visa, MasterCard, American Express, and Discover.

Payment/Deposit: A non-refundable deposit/credit of 25% of the Rent charge will be charged when the reservation is made. The total amount will be charged if the arrival date is within 14 days. This deposit/1st payment will be applied as a credit when the remainder of the outstanding balance is billed. Balance of reservation will be billed 14 days prior to arrival. 

Cancellations:  Travelers who cancel at least 14 days before check-in will get back 100% of the amount they've paid. If they cancel between 7 and 14 days before check-in, they'll get back 50%. Otherwise, they won't get a refund. 

Quiet Hours and Inappropriate Language: General quiet hours are 10:00 P.M. – 9:00 AM all days of the week.

Rule of Occupancy: If issues arise where guests are breaking rules and/or policies, Antlers & Anchors Rentals, LLC has the right to request guests to leave the property. Guests will be refunded for any remaining time. When guests are asked to vacate the property, guests must leave the property within 1 hour.

Damages:  Damages to items belonging to the property (not covered by Incidental Damage Protection) will be charged to your credit card. Please do not allow children to get on top of a hot tub or Spa covers as they will break. The replacement cost of hot tub covers is $500.00. Please do not chop, shoot or cause any damage to the standing trees or other standing vegetation on the land/property. If we find damages to the trees, you may be charged up to $700.

Minimum Stays: A 3-night stay is required for Federal Recognized Holidays, Spring Break, October Fall Season, Christmas/New Year’s Week, and July 4th week. Generally, a 4-night stay is required for Thanksgiving stays in Family/Group cabins. From time to time, when the cabin is open for 1 night between reservations.

Cabin Cleaning Fee, Cleanliness, and Damages:

Cleaning Fees: For our cabins, we charge a cleaning fee. If applicable, the cleaning fee will be listed in the line item charges. For Vrbo, Airbnb and TripAdvisor, and other listing sites a cleaning fee may apply for any sized cabins. If applicable, the cleaning fee will be listed in the line item charges.

Missing Items/Damages: Missing items or damages to items belonging to the property will be charged to your credit card. These charges will include labor and replacement costs. Please do not allow children to get on top of a hot tub or Spa covers as they will break.  The replacement cost of hot tub covers is $500.00.

Gas Grill Safety:

Do Not Move Grill – Please do not try to move the Gas Grill. Some grills are attached to the large propane tank and therefore cannot be moved.
Changing Tanks – For Grills with Tanks, Please do not attempt to change/swap the propane cylinder. Please contact Heather at Branded Cabin Co. at 580.306.7813 if you need a new propane cylinder or a propane cylinder swapped.
Please call us at 580.306.7813 if you have questions or need any assistance with using the Gas Grill.

Pet Information: 

Pet Fee: None

Spotlight Delight:  Yes pets are allowed

Pining For Pinot:   No pets are allowed

Pet Policy: Dogs and cats are allowed at Spotlight Delight. The maximum number of dogs allowed is 2 unless approved by management. Please do not allow dogs to get on the furniture. Please crate your pet if you leave the property. Animal droppings and/or excessive cleaning due to pet hair removal will incur additional charges. Please make us aware if you are bringing pets. If your pet causes any damage to the interior or exterior of the cabin, you are financially responsible for the repair costs including labor and materials to repair the damage to its original state. Please clean up behind the pet including pet hair on the floor, rugs, mats, furniture, bedding, etc. 

Excessive Pet Hair: Spotlight Delight is pet friendly. Guests are responsible for cleaning up behind their pets including removing pet hair on floors, rugs, mats, furniture, bedding, etc. If we encounter excessive pet hair, your account may be charged $50 – $100. This charge is in addition to the nominal $20 Pet Fee. 

Missing Items/Damages: Missing items or damages to items belonging to the property will be charged to your credit card. These charges will include labor and replacement costs. Please do not allow children to get on top of a hot tub or Spa covers as they will break.  The replacement cost of hot tub covers is $500.00.

Excessive Cleaning: If the cabin is left in a very dirty condition where excessive dirt, pet hair, or other foreign or body substances are left anywhere in the cabin, requiring excessive cleaning and sanitation, your account may be charged up to $300 for cleaning fees. Please notify us before your departure if something has spilled or another accident has happened, leaving a large amount of substance in the cabin or on the outside area where you cannot clean up after yourself. This includes grease, trash, or another other substances inside or outside the cabin. 

Cooking Dishes Causing Smells to Linger in the Cabin: You will be charged up to a $300 cleaning fee if you cook a dish/food that causes a lingering odor (that is noticeable over 12 hours) in the cabin. Please do not cook dishes like Curry if you are unsure how to prevent a lingering odor in the cabin.

Driving Directions: The cabins do not have U.S. Postal Addresses. Detailed driving directions from Broken Bow, OK intersections of US 259/70 and Oklahoma SH 3 to your cabin are in the confirmation emails or sent via VRBO, TripAdvisor, or Airbnb. You can try to use your mobile device to navigate to our cabins, however not all cabins are updated on Google Maps and therefore the route may take you to a non-existent or logging road.

Check-In/Out Procedures and Times: 

Check-In/Out Procedures: Check-in is a self-check-in procedure. There is no centralized check-in office. Your reservation will have detailed driving directions and door access codes. Please print the reservation confirmation so you will have detailed driving directions. Relying on retrieval via email while in the area is not guaranteed.  Check-in is 3:00 PM or later (self-check-in, no need to come to the office) on the day of arrival. Check-out is 11:00 AM. Checking out after 11:00 AM may be subject to additional charges. Entry to the cabin is not permitted until the cleaning staff has finished and left the property. To provide clean and comfortable accommodations these times must remain firm so that our staff can clean, maintain and restock the properties. When checking out, please clean the dishes. Please do not move furniture. Replacing furniture back to its original location may result in additional charges.

Early Check-Ins: Early check-ins are offered free as a convenience to the customer and MAY CHANGE if the cabin rents up. Early check-ins are only provided if the cabin is not occupied or blocked the day before a customer’s arrival date. If a cabin is subsequently rented after an early check-in has been provided, then the check-in time reverts back to 3:00 PM, the standard check-in time. The customer will be notified of the check-in time change back to 3:00 PM.

Late Check-Outs: Late check-outs are offered free as a convenience to the customer and MAY CHANGE if the cabin rents up. Late check-outs are only provided if the cabin is not occupied or blocked the day a customer is checking out. If a cabin is subsequently rented after a Late Check-Out has been provided, then the check-out time reverts back to 11:00 AM, the standard check-in time. The customer will be notified of the new check-out time change back to 11:00 AM.

Rates: The nightly price will be listed in the reservation system.  Please click the “Book Now” menu item.

Overcrowding Cabins: The occupancy number is based on the number of adult guests (AGE 14 OR GREATER) that the cabin will accommodate comfortably. This occupancy number is listed on each cabin’s landing page.

Firewood & Campfires: We provide your initial firewood kit which includes 30 split logs, 1 starter log, and 1 lighter. This is a $25+ value.  Additional firewood can be ordered by calling 580-306-7813. The cost for additional firewood is $30.00 for a 1/4 rack, $60.00 for a 1/2 rack, 120.00 for a full rack. Refunds are not given for unused firewood.

Fire Safety Rules: Campfires are a basic part of camping and we want you to enjoy your own campfires. Please follow all safety practices in building a campfire. Please note that it is against the law to leave campfires unattended. During times of high fire danger, we will notify guests, by signage inside of the cabin, when outside fire bans are imposed by the State of Oklahoma. When you leave the campfire, make certain that it is completely out. Smother the coals with soil. Pour plenty of water on it to make sure the coals are cold. Never use gasoline or kerosene to start a fire or barbecue grill. Never place non-burnable items such as glass bottles and aluminum beverage cans in a campfire ring. Such items pose a safety threat to both you and the next visitors who use this campfire ring. Thank you for properly disposing of glass and other non-burnable items in a trash receptacle. The renter or renters shall be held liable or responsible for any damages or injuries resulting from violating these fire safety rules.

Restocking of Supplies: We supply all our guests with ample supplies of paper goods and washing detergents. If additional supplies are needed request made prior to 5:00 P.M. will be filled the same day. Requests made after 5:00 will be delivered the next morning.

TVs: Prior to your arrival we inspect each cabin and turn on TVs to ensure they are on the correct settings. If TV settings are tampered with and the TV is not working properly we will correct the settings as soon as possible. Our cabins have Smart TVs and utilize streaming capabilities. You may log in to your Netflix and other Steaming Apps or access one of the free streaming apps.

Hot Tubs: All hot tubs are drained and cleaned after each guest visit. Once hot tubs have been filled, it will take 3 to 4 hours to fully heat the water. To keep check-ins as early as possible your hot tub water may not be at desired temperature upon your arrival. Please do not adjust the hot tub settings as they are set properly after cleaning. You can monitor the temperature and it will be rising as the water in the tub heats. Do not allow children to get on top of the hot tub or Spa covers as they will break. The replacement cost of hot tub covers is $500.00.

Weddings: We do not allow weddings or wedding receptions on properties unless previously approved by Antlers & Anchors Rentals, LLC. When approved, we charge a $150 Wedding Fee and guests are responsible for the basic cleanup of the cabin and premises. The maximum number of guests for approved weddings is determined on a case-by-case basis with the approval of Antlers & Anchors Rentals LLC.

Gas Fireplaces:  Indoor Gas Fireplaces and Outdoor Gas Fireplaces operate year-round.

Cancellation Policy:  Travelers who cancel at least 14 days before check-in will get back 100% of the amount they've paid. If they cancel between 7 and 14 days before check-in, they'll get back 50%. Otherwise, they won't get a refund. Please ensure that you receive a response when you notify Antlers & Anchors Rentals when cancelling. We are not able to give refunds due to inclement weather and/or early departure. We will refund or re-book your reservation if the National Weather Service or State Weather Services issues advisories of road closures between your point of departure and our properties. 

Customer’s Missing Items or Items Left Behind: When we find missing items or items left behind at the cabin we will contact the customer to see if the customer wants the items mailed. We will apply a $10 Admin. Fee plus the postage (shipping and handling charges).

Tents and RV’s: Guests may not utilize tents or RV’s without prior approval from Antlers & Anchors Rentals (LLC).

Fireworks and Loud Noises: Shooting of fireworks is not permitted on properties. Loud noises such as the shooting of guns and playing loud music outside are not permitted on the properties. Violation of these policies may subject property guests to immediate eviction from the property without a refund of reservation fees.

Smoking: Smoking is not allowed inside living areas of properties. You may smoke on covered and uncovered decks and inside screened porches. Please do not leave butts on the grounds.

Trash: Please secure trash that is placed outside in the barrels provided with the lid on them. There are critters in the area that will scatter your trash.  Please do not clean fish on the property.

HVAC Temperature Settings: You may set and change temperatures using the thermostats in the cabins. Most of our cabins are equipped with Honeywell WiFi thermostats. These thermostats provide alerts, leading to quicker diagnosis and resolution of equipment issues. The minimum AC setting is 70 and the maximum heat setting is 76. Please contact management if you have a special need to set the temperature outside this range. Also, please call us if you encounter any issues with maintaining a comfortable temperature. A $100 fee will be imposed for tampering with the thermostat to change configuration settings for the default maximum and minimum temperature settings.

Please follow the directions below when operating the HVAC in your cabin(s):

• Please do not set the Fan “On”, which is running continuously. The fan setting should be set to “Auto”, where it only runs when needed.
• Please do not run the Air-Conditioning when the gas or wood-burning fireplaces are in use. The HVAC units are heat pumps, which can freeze up if they are continuously running.
• Also, do not change the thermostat to “Emergency Heat” unless you have permission from the management company.

Internet: Internet service is provided at no charge. There are times when the internet service may not be available due to inclement weather or issues with the network. When we are notified or we recognize internet connectivity or other issues, Antlers & Anchors Rentals, will contact Pine Telephone and submit a service ticket. Pine Telephone only takes service calls on business days. In general, we have good service response time from Pine Telephone/Internet. Antlers & Anchors Rentals (LLC) is not responsible for internet outages or compatibility with guest computers. Guests may not use the cabin internet service in a manner that violates any local, state, federal, or international law or regulation, including but not limited to fraudulent and obscene activity.

Privacy Policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you make a reservation on our site. We will not sell your personally identifiable information to anyone.

Property Electronic Equipment A $100 fee will be imposed for tampering with electronic equipment that causes a service call. Do not unhook, or disconnect any electronic equipment for video games, thermostats, or other devices. Video games may be connected to available HDMI slots only. Housekeeping will check electronics before arrival to ensure they are in working order.

* Wildlife Encounters: Due to the location of our cabins in forested areas, there is a chance guests will encounter some type of wildlife, insects or stray animals. Each property is professionally treated on a scheduled basis for interior pests, but due to the natural habitation of the forest, no refunds or compensation will be given for any problems resulting from pests inside or outside the cabin. Do not feed animals you may see around the cabin nor permit them to enter the cabin. Do not allow children to play with, pet, or feed stray animals. We are not responsible for any wildlife or animal encounters of any kind. Antlers & Anchors Rentals (LLC) is not responsible for medical bills resulting from injuries resulting from encounters with wildlife or stray animals.

Damages to Property and Trees: Please do not chop, shoot or cause any damage to the standing trees or other standing vegetation on the land/property. If we find damages to the trees, you may be charged up to $700.

Security Policy: Our booking engine uses secure technology to protect your private data. They provide us with “key” and “certificates”.  These are the two necessary parts of the SSL security chain. Using our secure online reservation system is the best way to reserve your next stay at one of our cabins.

Liability: All activities involve certain inherent risks of injury up to and including death. Every effort will be made to secure and make safe all facilities under our management. It is expressly understood and agreed that neither the owner, nor the management company of said premises, shall be liable for any damages or injury to guest, guest’s guests, or their families, or to any of the owner’s property from whatever cause arising from the occupancy or use of the premises by guests and their family and guests. Antlers & Anchors Rentals (LLC), shall not be held liable or responsible for any violation of these terms.

1. INDEMNITY & HOLD HARMLESS. You agree to indemnify and hold harmless Antlers & Anchors Rentals LLC for any liabilities, claims, damages, injuries, costs or expenses whatsoever arising from or related to your use and/or occupancy of the Rental, including, but not limited to, any claim or liability for personal injury, damage, or loss of any kind resulting from your actions or omissions, and the actions or omissions of other occupants, during or relating to your stay.
2. ASSUMPTION OF RISK. You and anyone using the Rental during your stay accept and assumes all risks involved in or related to the use of the Rental and surrounding property, including the bunk beds and ladders, fireplace, fit pit, grill, hot tub, any other body of water (including but not limited to a lake or river or other body of water at or near to the Rental), any water-related activities, features on the property, activities participated in during your stay on or off the property, amenities provided at the property, or third-party transportation vendors, as applicable, whether or not disclosed in the listing. You further accept and assume all risks involved in or related to any recreational equipment of any kind, including but not limited to beach or pool equipment, golf cart, bicycles, docks, boats, paddle boards or other floating devices, and game or sports equipment, as applicable. You are responsible for determining your fitness for participating in any features or activities during your stay and your ability to fully understand and comply with any directions, warnings, laws, or regulations presented. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY, AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF THE ABOVE-DESCRIBED ACTIVITIES, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN ANY SUCH ACTIVITIES.

We appreciate your business. Thank you and enjoy your stay!